- Where is my order?
- Every order page shows a live status and, once it ships, a tracking number. It is under My orders in your account.
- My payment failed but money was debited
- A failed payment is reversed automatically by your bank, usually within 5–7 working days. No second charge is ever made. If it has been longer, write to us with the order number and we will chase it.
- Something arrived damaged
- Tell us within 48 hours with a photograph and we will replace or refund it. You can raise this from the order page directly.